Support and contact

Updated 25 Sept 2026

How do I reach you?

By email. Every message is read by one of the editors, generally within two working days. We are a small crew, so replies can slow down over weekends and bank holidays.

What are you good for?

• Spotting what has changed: a promotion that ended, a payment option that vanished, a login step that no longer matches the screen.
• Explaining something in the guide that read badly or made no sense.
• Ideas for topics we have not covered.
• Data requests, as set out on the privacy page.
• Questions about the site as a business.

If you are reporting a mistake, a screenshot helps, and so does the page address and the day you saw it. We check every report against Jokabet, fix the guide where needed and write back to say so.

What is out of our hands?

Anything inside a Jokabet account. We are not Jokabet and cannot see or touch your account, so we are unable to:

• unlock a login or send a password reset;
• look at a balance, a bet or a bonus;
• hurry along a document check or a payout;
• undo a payment or rule on a disputed bet;
• close an account or put a self-exclusion in place.

All of those belong with Jokabet. Its live chat is open around the clock from the round icon in the lower right corner, and its support team also answers email. Please keep passwords, card numbers and ID scans out of anything you send us; we would only delete them unread.

Any tips before I contact Jokabet?

Have your account email to hand, copy the exact wording of any error, and for payment questions note the date, the amount and the method. For sign-in trouble, the main guide covers the usual fixes, and the casino walkthrough goes further into locked accounts and odd messages.

Where does my message go?

Into a shared inbox that only the editors can open. The answer comes from the same address, and writing to us never signs you up to anything. If your note leads to an edit, we may say a reader spotted it, but we will not name you unless you ask. Finished conversations are kept for a limited period, explained on the privacy page, then deleted.

We read the cross messages as carefully as the kind ones. Several of our best corrections began with a reader telling us, not very politely, that a screen had moved on. Keep them coming.

Can you take up my complaint with Jokabet?

We cannot. Jokabet's licence is from Curaçao, so UK dispute services will not handle a complaint about it. Put yours to Jokabet's support in writing and keep a copy of everything sent and received. We are glad to hear how it went, and it may shape how we describe the site, but we cannot act for you.

What if gambling itself is the problem?

Then the National Gambling Helpline will do more for you than we can. Ring 0808 8020 133 at any hour; it costs you nothing. Our responsible gambling page lists further options, blocking tools included.

Where are the other pages?

House rules live in the terms of use, cookies are on the cookie page, and who we are is in the legal notice.

Last updated: September 2026.